RETURNS POLICY

Returns Policy

1. We want you to be completely happy with your Custom Athletics purchase however if you do need to return any non-personalised items for a refund please do so within 28 days of delivery to the Dreamsport Customer Services team.
2. We will aim to refund you within 10 working days from date of receipt of the goods.
3. If you wish to order an alternative garment or size, please order through our web site.
4. Please send your return(s) to Dreamsport in their original packaging with all tags or labels intact. If your items have been damaged or altered in any way we will be unable to accept these as a return.
5. We do not accept returns of personalised garments, or customised/Decorated cricket helmets, unless the items are faulty.
6. To be eligible to return an Iceni  product, your item must be unused with the hygiene sticker not removed and in the same condition that you received it. It must also be in the original packaging.
7. If you have received a faulty garment or wish to see a copy of our terms and conditions, please contact the Dreamsport Customer Services team by calling Custom Athletics on +44 (0) 115 7849517 or email [email protected]

 

For UK Returns

1. Please complete the Returns Form, include it in the package with your items and use the returns label provided.
   
   FREEPOST RUEH-LLJZ-TTHH
   Dreamsport Limited
   37 Canal Street
   Nottingham
   NG1 7EG 
   
   
2. Take your parcel to your nearest Post Office, remembering to ask for a valid Proof of Postage as this may be required if your parcel is mislaid during delivery. 

N.B. Unfortunately we cannot be held responsible if your returned item(s) are lost in transit without a valid Proof of Postage. We will need to be sent a scanned or hard copy in order to process a refund should the item go missing.

3. For queries relating to any specific embellishment orders placed by our account team, please contact your account manager.

To download a UK returns form please click here

 

PLEASE NOTE: Due current Royal Mail industrial action free post returns can take longer than we would normally expect. Once we receive your return we will action it as soon possible.

 

For International Returns (Outside Of the UK)

1. For items returned from outside the UK and outside Europe you will be required to pay postage, however if the garments are faulty we will refund the postage cost based on the local rates charged by the Post Office provider for your country.
2. Please complete the Returns Form and include it in the package with your items and return to the following address:
   
   Dreamsport Limited
   37 Canal Street
   Nottingham
   United Kingdom
   NG1 7EG

3. Remember to ask for a valid Proof of Postage at the Post Office as this may be required if your parcel is mislaid during delivery.
4. Please allow 21 days for any refund to be processed.
5. If you wish to order an alternative garment or size, please re-order through our web site.

To download an International (Outside Europe) returns form please click here